Kundcase
ChainSec: GRC System for Risk Management & Supply Chain Security
GRC system for risk management and supply chain security. Consolidates internal controls, supplier assessments, and compliance for NIS2, ISO 27001, and GDPR in one tool.
AI solutions for businesses - Do you want to automate customer service or make documentation searchable?
We build AI systems that can answer questions about your products and services based on your own documents. From chatbots that handle customer inquiries to internal tools that help employees find information quickly. We have built solutions that reduced customer service workload by 40-60% and made it 10x faster for technicians to find the right information.
How we work - From idea to working AI solution
We always start by understanding the problem you want to solve. Then we build a first version that we test with real users. Based on feedback we improve the solution until it works as it should.
- Mapping use cases.
We go through your processes and identify where AI can actually save time or money. Not all problems are suitable for AI - we'll tell you if we think there are simpler solutions. - Prototype and test.
We build a first working version within 3-4 weeks. It's not perfect but good enough to test with real users and see if the concept works in practice. - Training and adjustments.
We train the AI or adjust its prompts so it can find and use the right information from your PDFs, Word documents or databases. Answers are always based on the content of your own documents, not on guesses. - Integration and launch.
We connect the AI solution with your existing systems - CRM, customer service platform, or your website. Everything is set up so you can manage and update it yourself afterwards. - Monitoring and adjustment.
After launch we see how the system is used and adjust the answers when needed. AI is not perfect from the start - it gets better the more data we collect about what users actually ask about. - Continuous improvement.
We can continue to improve the system based on feedback. This can mean new features, better answers or integration with more systems. You choose yourself if you want ongoing support or just manage it internally.
Concrete AI solutions we build
We have built chatbots for customer service, internal tools that search through thousands of pages of documentation, and systems that transform unstructured data into structured information. Here's what we can help you with:
- Customer service chatbots. We build AI chatbots that can answer common questions 24/7. They connect to your own documents and can find answers specific to your company. Reduces customer service workload by 40-60%.
- Internal knowledge tools. Systems that let your employees ask questions about company documentation in plain language. For example, we've built systems for service technicians that let them search through 1000-page manuals and get concrete answers directly instead of browsing for hours.
- Data structuring. We integrate AI into your existing systems to transform text fields, emails or forms into structured data that can be analyzed. Automatic categorization, summarization and extraction of key information.
- AI-driven SaaS. We build AI features into your existing systems. Everything from smart search functions to automatic content generation based on user data.
Previous projects
We work with companies of all sizes. Read about our previous projects and take the step towards a more innovative organization.
Frequently asked questions about AI solutions
Here are answers to questions we often get about building AI systems for businesses.
What can an AI chatbot actually do?
An AI chatbot can answer common questions based on your documents and guides. It works as a knowledge base that is available 24/7. For example, it can answer questions about products, find information in manuals, guide customers through processes. It doesn't replace staff completely but significantly reduces the workload on customer service by handling repetitive questions.
How much does it cost to build an AI chatbot?
A custom chatbot can cost between 150,000 - 300,000 SEK, but it depends a lot on the complexity. The price depends on how many documents it should know about, which systems it should integrate with and how complex the logic needs to be.
How secure is our data when you use AI?
Your documents are stored securely on servers in the EU. We use OpenAI or similar services but can also set up our own solutions if you have sensitive data. Data can be encrypted and you always own your own documents and conversation logs.
Can AI make mistakes and give bad answers?
Yes, AI can make mistakes just like humans. That's why we always test carefully and can set up safety nets - for example that certain questions are always escalated to humans. We log all conversations so you can see where it makes mistakes and improve it over time. AI is not perfect, but the risk of bad answers can be minimized through training and adjustments.
How long does it take to get a system up?
A first working version can be ready in 4-8 weeks, but it depends on how complex the logic needs to be. It's not perfect but good enough to test with real users. Then we continue to improve based on feedback. A full-scale solution with all features typically takes 2-4 months depending on complexity and integration.
Curious about the next step?
Tell us about your idea or project. We'll get back to you quickly and see how we can help you move forward. Don't hesitate to reach out, we're always interested in new collaborations!
Offices
Järntorget 8
413 04 Göteborg